We support your clients throughout their travel adventures
Air Desk
Travel Resource Solutions, Inc., is a fully licensed and bonded ARC agency, is a member of IATAN and ASTA, and fully computerized with the Sabre airline reservation system.
As a result, customers can be fully accommodated with airline reservations, enabling your resort to offer air-inclusive packages at competitive prices. With one call, your customers can be offered all components for a complete vacation including hotel, diving as well as air and land transportation.
Travel Insurance
Our Reservation Specialists work hard to protect the client’s investment in their trip through the sale of Travel Insurance. Travel insurance has something to help nearly every sort of traveler on nearly every sort of trip and has become all but mandatory during this period of travel uncertainty.
Working with our preferred insurer, we will find the policy that best fits your clients’ needs. This also helps protect you from potential customer service issues should the unexpected arise and the guest needs to cancel or be delayed.
Customer Satisfaction Surveys
The most effective way of finding out how your customers really felt about their vacation experience is simply to ask them. Most customers are eager to tell you about their experience if you make the “telling” easy – which we do by providing them with the ability to complete a survey online, in the comfort of their own home.
By reaching out to them post-vacation with a custom-designed on-line questionnaire, you also have an additional opportunity to connect with them and let them know you value their feedback.
Crisis Management
How your company handles the initial phases of a crisis often affect how it is viewed when the crisis is over. No matter how many precautions you have may have prepared for, natural disasters caused by severe weather, regional governmental or political issues, and even rumors can spark a crisis in one or more of your distribution channels.
TRS can be your partner in helping you deal with your customers and the travel industry trade during and after a crisis.