Obtaining a toll-free number is a step in the right direction, but are your phones being answered by knowledgeable, professional sales staff?
Since a customer’s vacation experience begins the minute they make that first call, you need to ensure their phone experience is a positive one.
Trained to learn the nuances of your property or product, our highly trained Reservation Specialists understand that when we speak to your customer, they are speaking as you – for you – while creating a virtual travel experience that is sure to convert the sale.
By understanding the particular needs of your customers – be they scuba divers, adventure travelers, or leisure vacationers – our call center Reservation Specialists will protect the value of your brand and your overall marketing investment.
While phone and email may remain the mainstays of customer support, live chat is quickly gaining in the race.
Live chat allows you to seamlessly connect with your customers in real-time, directly on your website.
Since live chat is both on-site and real-time, it allows you to guide visitors through your website, respond to questions, and move them one step closer to a reservation decision
Our studies have found the combination of utilizing your in-house team to handle chats that are more customer-service oriented and our team for reservation and sales-related inquiries to produce the best results.
In this digital age, a customer’s social media experience is just as important as the telephone experience.
With more and more consumers empowered today through the use of technology and social media, smart operations are starting to implement social media strategies for their reservation center in order to keep up with today’s market and authentically connect with customers.
Using Facebook Messenger for business can deliver a great customer experience!
TRS can support you with quick and effective options for providing reservations and customer service on Facebook. Remember, your average response time shows!
For an organization to meet its goals in terms of cash flow, it needs to have an effective accounts receivables process.
TRS will ensure you can get your consumer and B2B payments on time, which will contribute to increasing your cash flow.
We deliver precise Accounts Receivable reports to you monthly for your cash flow management.
TRS can also handle all credit card processing, refunds administration and accounts receivable management.