Reservation Services

  • Toll Free Inbound Voice Reservations
  • Email Reservation Support
  • Live Chat Support
  • Facebook Messaging Support
  • Receiveables and Accounting Services

We're not just order takers!

Our Reservation Specialists are adept at creating sales and up-selling.

We're forging the beginning a long-term relationship

It's not just about making a one-time sale. We're cultivating what we hope will become a long-time repeat guest.
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Inbound Voice Reservations

Obtaining a toll-free number is a step in the right direction, but are your phones being answered by knowledgeable, professional sales staff?

Since a customer’s vacation experience begins the minute they make that first call, you need to ensure their phone experience is a positive one.

Trained to learn the nuances of your property or product, our highly trained Reservation Specialists understand that when we speak to your customer, they are speaking as you – for you – while creating a virtual travel experience that is sure to convert the sale.

By understanding the particular needs of your customers – be they scuba divers, adventure travelers, or leisure vacationers – our call center Reservation Specialists will protect the value of your brand and your overall marketing investment.

Prompt, professional and personalized responses

It is a vital part of your customer support that is here to stay.

Outsource email support services

So your staff can focus on your operations core competencies.
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Email Services

Successful operations need to support all of the communication channels that your customer chooses. The phone remains number one, and social and live chat are creating a lot of buzz in reservation and customer service centers these days. But now is not the time to forget the importance of email. Many customers still prefer to email customer support.
 
Outsourcing email support services can help you answer these email queries from customers within a fast turnaround time. When you outsource email support services, you can save on precious time and concentrate more on your organization’s core competencies.
 
With professional communication skills at their fingertips, our Reservation Specialists know how to respond in a manner that will not only deliver the response requested but provide the personal touches that reach out to your prospects to reflect an understanding of their very specific vacation needs, and providing the means for closing the sale and confirming the reservation.

Increase Conversions

It’s fast, it’s free, it’s anonymous, and it’s conversational!

Gain a competitive advantage

Live chat platforms easily allow for a “team” approach to implementation.
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Live Chat Support

While phone and email may remain the mainstays of customer support,  live chat is quickly gaining in the race.

Live chat allows you to seamlessly connect with your customers in real-time, directly on your website.

Since live chat is both on-site and real-time, it allows you to guide visitors through your website, respond to questions, and move them one step closer to a reservation decision

Our studies have found the combination of utilizing your in-house team to handle chats that are more customer-service oriented and our team for reservation and sales-related inquiries to produce the best results.

Are you being responsive?

A customer’s social media experience is just as important as the telephone experience.

Show your followers you care.

Integrating Messenger into a reservation and customer service strategy further allows customers to communicate with you on their terms.
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Facebook Messaging Support

In this digital age, a customer’s social media experience is just as important as the telephone experience.

With more and more consumers empowered today through the use of technology and social media, smart operations are starting to implement social media strategies for their reservation center in order to keep up with today’s market and authentically connect with customers.

Using Facebook Messenger for business can deliver a great customer experience! 

TRS can support you with quick and effective options for providing reservations and customer service on Facebook. Remember, your average response time shows!

Increase your cash flow

We provide US-based banking services, making it easier for you to collect payments from international sources.

No US-based bank account needed

A US bank account is often an integral part to a working offshore plan, but not always easy or possible to set up. TRS can provide the conduit.
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Accounting Services

For an organization to meet its goals in terms of cash flow, it needs to have an effective accounts receivables process.

TRS will ensure you can get your consumer and B2B payments on time, which will contribute to increasing your cash flow.

We deliver precise Accounts Receivable reports to you monthly for your cash flow management.

TRS can also handle all credit card processing, refunds administration and accounts receivable management.