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Let's Connect!
  • Home
  • About Us
  • Reservation Services
  • Support Services
  • Marketing Services
  • Current Clients
  • Contact Us

  • +1-954-351-9688
  • info@trsres.com
  • Mon-Fri 8am - 5pm
Let's Connect!
  • Home
  • About Us
  • Reservation Services
  • Support Services
  • Marketing Services
  • Current Clients
  • Contact Us

About Us

Your Partner in Services and Solutions to the Travel, Dive, and Adventure Industries.

At TRS, we consider ourselves an extension of your company.  We nurture your brand as if it were our own. Whether we are answering simple questions or guiding your clients through a virtual vacation experience, our Reservation Specialists have the attitude that reflects your unique product and the aptitude to provide your customers with the service and solutions they need.
 
By understanding the particular needs of your customers – be they scuba divers, adventure travelers, or leisure vacationers – our call center Reservation Specialists will protect the value of your brand and your overall marketing investment.

Our team is comprised of genuinely enthusiastic and talented travel professionals

Cheryl, Owner & President
Cheryl, Owner & President

Cheryl was certified in 1978 diving the rock quarries and lakes in Maryland and Virginia. She finished travel school that same year and became a retail travel agent.  One of her clients was her local dive shop, for whom she coordinated their group and independent dive travel programs. This was the start of her 44-year travel career.

Cheryl’s career took her to many parts of the travel industry including retail travel, wholesale travel, airline tour desk operations, airline flight reservations operations as well as private label US reservations offices.  This gave her experience in administration, accounting, management, implementation as well as automation and system design. She became the Owner and President of TRS in 1994.

“I hire for the long term. I am so grateful for the dedication and loyalty the staff shows in taking care of the company’s accounts, travel partners, and consumers. We are all part of our accounts team.”

Carol, 
Director of Marketing
Carol, Director of Marketing

Carol is the Director of Marketing.

Certified in 1979, she led a boring career in marketing in the banking industry prior to throwing caution to the wind and moving to Bonaire to teach scuba diving in 1998 at the ripe old age of 40. 

She later became the Director of Marketing for a favorite Bonaire Resort before turning stateside. She has been with TRS since 2005.  

The favorite part of her job? “Finding the right voice for content marketing with a new client.  Each is so unique! 

Betty, 
Reservation Specialist
Betty, Reservation Specialist
Betty moved from New Hampshire to Florida in 1991 where she met the love of her life who was a diver.  She could not wait to get certified to dive.
 
Betty joined TRS in 1993. In 2000, she and her husband purchased a dive boat and set up a dive shop on the intercoastal in the North Miami area.  On weekends, when not at work at TRS, she worked at the dive shop as a Dive Instructor, dive guide, and boat captain. 
 
“TRS was a perfect fit for me as it specialized in scuba diving holidays!  Being an avid diver, I can relate to other dive travelers and easily respond to diving-related questions.  Here it is 28 years later and I am still with TRS and love every minute of it!”
Susan
Susan, Reservation Specialist

Susan is a reservation specialist.  She received her open water certification after a snorkeling trip to the Na Pali coastline of Kauai, Hawaii, left her gobsmacked, with the thought, ‘if snorkeling is THIS good, diving must be 100 times better!’    Going through the classes for additional education and training, she proudly notes it is her name as instructor on her two daughters’ certification cards.   She lived in the Caribbean for several years, working as an instructor, returned to her home of Houston to work as a dive travel agent and enjoyed travel, exploring markets in far-off destinations, and making lifelong friends in those destinations.

Favorite part of her job?   Chatting with clients about shared dive experiences, and ensuring clients get a memorable, fun dive experience with Dive Paradise.  May the splendid toadfish be with you!

Lisa, Reservation Specialist
Lisa, Reservation Specialist

Lisa was certified in a cold & murky quarry in Canada in 1985. After her first trip to Bonaire, she realized that diving was WAY better in the tropics and immediately began to travel, with her mask and fins, to wherever!!  

She became a dive instructor in 1988 while attending the PADI International College in California and has made a life-long career in the dive industry. In 1995, She opened a dive center in California and traveled the world for the next 10 years with customers and friends.  In 1996 Lisa began a part-time career as a PADI Instructor Examiner and had the privilege of certifying dive instructors around the globe.  

To satisfy her gypsy soul, Lisa set off with her 4 yr-old daughter and family on their 55 ft sailing boat, cruising from California to Panama, thru the Canal, and up to Belize. This epic journey lasted over 5 years and satisfied her quest for adventure! (At least for now!)

She has settled down and loves working from her home she recently built (yes, she’s thinks she is a contractor too). 

She loves being a scuba reservation specialist because she connects daily with divers and people that love the ocean as much as she does. It’s a perfect fit. 

Crystal, 
Accounting
Crystal, Accounting

Crystal is our Accounting Specialist. She handles all the day-to-day accounting duties. She has been with TRS since 2009. She was born and raised in South Florida. She received her Advanced Open Water certification from Betty’s husband back in 2004 in North Miami Beach.

She moved to the West coast of Florida and completed her B.S. in Accounting at Florida Gulf Coast University in 2012.

Crystal recently moved to the beautiful NE Ohio region and is enjoying every bit of life with her two daughters.

The favorite part of her job? “I love my coworkers who have become family. They have watched me grow and taught me along the way. They are a team filled with dedication and experience that makes coming to work enjoyable.”

Leah, Air Department
Leah, Air Department

Camera shy Leah started in the travel business in 1988 right after she graduated from travel school.

Happily, she joined TRS in 2008.
 
She has traveled extensively throughout the Caribbean and Central American and specializes in supporting group travel around the world.  
 
She loves what she does and can’t imagine doing anything else.   
 
One of her favorite quotes, “I haven’t been everywhere, but it’s on my list.”

North American Mailing Office

327 E. Ridgeville Blvd

Mt. Airy, MD 21771

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